Refund policy

Refund & Returns Policy

At Bisy, we stand behind every item we sell. Please read the below carefully before purchasing.

Change of mind

We do not offer returns or refunds for change of mind, including ordering the wrong size, colour, or simply deciding you no longer want the item.

Faulty / incorrect items

If your order arrives faulty, damaged, or not as described, please contact us within 14 days of delivery.

✅ If approved, we will provide return instructions and cover return shipping.

Email: orders@bisy.com.au
Please include your order number and clear photos of the issue.

Exchanges (fit / sizing)

If an item does not fit, we may offer an exchange for:

store credit (gift card), or
another item available in-store/online (subject to stock)

A restocking fee and/or return shipping fee may apply.

Return condition requirements

All return/exchange requests must be lodged within 14 days and items must be returned in the same condition received.

New items (New / New With Tags / Deadstock) must be returned:

unworn / unused
with original tags attached
with original packaging (including shoe box where applicable)

Returns will be rejected if items show signs of wear, washing, odour (including smoke/perfume), staining, creasing, or damage.

Secondhand / vintage items must be returned:

in the same condition received
with no additional wear, washing, alterations, odours, stains, or damage

Authentication checks

For commonly counterfeited items (including sneakers, designer brands, Essentials Fear of God, Geedup and other high-risk brands), an additional authenticity check fee may apply during the return/exchange process.

Order cancellations

Orders cannot be cancelled once processed due to transaction and processing fees incurred.

Contact

For any return or support enquiries:
📩 orders@bisy.com.au